Customer Service
We can build customer service and technical support workflows for inbound or outbound operations, with staffing, training, tools, scripts, escalation paths, and reporting defined around the client requirement.
Streamline Your Business Operations with Our Business Process Outsourcing Services
Our Business Process Outsourcing Services
Business process outsourcing can give a company access to dedicated operational capacity without requiring every process and role to be built internally.
Webshop can design and mobilize BPO services around the client requirement, from focused back-office or support work to larger operations that require recruitment, dedicated staffing, workspace, connectivity, tools, and management processes.
We Solve Real Problems
How We Can Help
Our business process outsourcing services include
Marketing and Sales Support
BPO engagements can include lead generation, telemarketing, market research, campaign support, and other sales or marketing processes with the team structure and reporting model defined during mobilization.
Data Management and Analytics
We can structure back-office work such as data entry and processing, reporting, research, workflow support, data management, and analytics according to the systems, quality controls, and service levels the engagement requires.
Human Resources Services
Where an engagement requires dedicated staffing, we can recruit and organize project-specific personnel and operational processes. HR, payroll, benefits, and compliance requirements are scoped according to the actual team and jurisdiction.
Useful Before We Talk
Common Questions
Can Webshop build a dedicated BPO team for a new client?
Yes. A larger BPO engagement can be mobilized specifically for the client, including recruitment, staffing, workspace, connectivity, tools, training, workflows, management, and reporting based on the agreed scope.
Do you only take large call-center projects?
No. BPO work can range from focused back-office, research, data, support, or lead-generation tasks to larger dedicated operations. The delivery model is scaled to the actual requirement.
Can BPO services include technical or ecommerce support?
Yes. Webshop can combine operational staffing with ecommerce and technical capability where the process requires customer support, technical support, website operations, data work, or other digital-business functions.
How do larger BPO engagements get started?
We first define the process, expected volume, systems, service levels, staffing profile, reporting, security, and launch requirements. From there we can prepare a mobilization plan for the people and infrastructure needed to start and scale the operation.
BPO Mobilization
Need a Team or Process You Can Scale?
Tell us the process, volume, service level, systems, and staffing requirements. For larger engagements, we can build a mobilization plan covering recruitment, workspace, connectivity, tools, training, and launch.
